First Line Software

First Line Software is a custom software development company that specializes in building technology solutions for data-rich industries including healthcare, real estate, and enterprise sectors. With over 25 years of technology experience and more than 500 custom software projects delivered, the company has established itself as a provider of Managed AI Services, cloud transformation, and digital experience platforms. Their approach combines human expertise with cutting-edge technology to help organizations define AI strategy, develop Agentic AI applications, and deploy them securely at scale. The company operates through a comprehensive service model that spans the entire AI lifecycle—from education and awareness workshops through alignment, engineering, deployment, and continuous optimization. First Line Software maintains a strong focus on business-aligned outcomes, ensuring that every AI implementation is tied to clear KPIs and ROI metrics. Their proprietary AI tools, including AI Search, Prompt Management, and Evaluation tools, enable enterprise-ready solutions with built-in governance, compliance, and quality controls. First Line Software serves clients globally with leadership teams based in Boston, San Francisco, and Sydney. The company emphasizes long-term partnerships, evidenced by their reported 99% client retention rate, and works across multiple cloud platforms including AWS, Azure, and Google Cloud Platform to deliver flexible, scalable solutions tailored to each client's technical environment.