BigPanda

BigPanda is an Agentic AI platform designed specifically for IT Operations, enabling enterprise teams to automate, augment, and optimize their incident management processes. The platform leverages advanced AI capabilities to help IT Ops, NOC, DevOps, and Site Reliability Engineering teams detect, investigate, and resolve IT incidents with unprecedented speed and efficiency. By unifying operational data across fragmented tools, teams, and cloud environments, BigPanda transforms raw alerts into actionable insights that drive faster resolution times and improved service reliability. The company serves some of the world's most demanding enterprise environments, including the New York Stock Exchange, demonstrating its capability to handle mission-critical IT operations at scale. BigPanda's platform encompasses three core AI-powered capabilities: Detection & Response for automating L1 operations, an AI Incident Assistant for empowering L2, L3, and SRE teams, and Incident Prevention for proactive problem and change management. The platform's IT Knowledge Graph connects machine data with human knowledge to break down data silos and provide enhanced operational intelligence. BigPanda has expanded its capabilities through strategic acquisitions, including Velocity, to accelerate its leadership in agentic ITOps. The company offers deep integrations with enterprise IT service management platforms including ServiceNow and Jira Service Management, along with professional services and education programs to ensure successful implementation and measurable value delivery.