Aisera
AI that means business
IvaraX Analysis
Aisera provides an enterprise-focused Agentic AI platform designed to automate workflows and deliver autonomous AI agents across multiple business functions. The company has established credibility through analyst recognition and documented customer success stories demonstrating significant productivity gains and cost reductions in enterprise environments.
Key Strengths
- +Multi-domain coverage spanning IT, HR, Finance, Customer Service, and Procurement from a single platform
- +Strong analyst recognition from Gartner and IDC validating conversational AI and ITSM capabilities
- +Documented ROI through published case studies with specific metrics from enterprise customers like NJ Transit and BDO Canada
- +Flexible LLM approach allowing customers to use proprietary models or integrate their own
- +Broad industry vertical support with tailored solutions for highly regulated sectors including Healthcare and Federal/Defense
Ideal For
- →Large enterprises seeking to consolidate AI automation across multiple departments
- →Organizations with high-volume IT helpdesk and employee support requirements
- →Companies in regulated industries requiring robust security, compliance, and audit capabilities
- →Businesses looking to reduce support costs while improving employee and customer self-service
Things to Consider
- !Recent acquisition by Automation Anywhere may impact product roadmap and integration strategy going forward
- !Enterprise-focused positioning suggests this may be better suited for larger organizations rather than SMBs
- !Implementation complexity across multiple domains may require significant change management and training resources
About Aisera
Aisera is an enterprise technology company specializing in Agentic AI solutions, offering a comprehensive platform that enables businesses to deploy AI agents and assistants across multiple departments and workflows. The company's platform supports autonomous execution, task automation, and workflow transformation across IT, HR, Finance, Customer Service, Procurement, and other enterprise domains. Aisera has been recognized by leading analyst firms including Gartner and IDC for its conversational AI capabilities and AI applications in IT service management. The company serves a diverse range of industries including Financial Services, Healthcare, Retail, Telecom, Manufacturing, and Federal/Defense sectors. Aisera's platform features proprietary technologies such as Agent Composer for custom AI agent creation, Aisera Unify for integration across systems, and TRAPS (Trusted, Responsible, Auditable, Private, Security) framework for enterprise-grade security and compliance. Notable customer results include 60-72% productivity improvements, 70% ticket auto-resolution rates, and significant cost savings in support operations. The company has recently been acquired by Automation Anywhere, signaling continued growth in the enterprise automation space.
Why Choose Aisera
- Comprehensive AI agent platform covering IT, HR, Finance, Customer Service, and other enterprise domains in a single unified solution
- Proven enterprise results with documented case studies showing 60-72% productivity increases and up to $2.2M in support cost savings
- Industry recognition from Gartner Magic Quadrant and IDC MarketScape for conversational AI and ITSM capabilities
- Enterprise-grade security through TRAPS framework ensuring trusted, responsible, auditable, private, and secure AI operations
- Extensive integration ecosystem with support for open standards including A2A, MCP, and AGNTCY protocols
Services
AI Agent PlatformAI AssistantAgent AssistAI for IT Service DeskAI for ITOpsAI for ITSMHR AutomationFinance AutomationCustomer Service AIProcurement & Supply Chain AIAIOps
Technologies
Large Language Models (LLM)Generative AIConversational AIOpenTelemetryA2AMCPAGNTCYMicrosoft Teams IntegrationServiceNow IntegrationAWSAzure
Tech Stack(detected from website)
Proprietary Large Language Models (LLMs)LLM StudioOpenTelemetryMicrosoft Teams IntegrationServiceNow IntegrationAWS IntegrationAzure IntegrationGenAI/Generative AI Architecture
Industries Served
Notable Clients
NJ TransitOmniTRAXBig 5 Sporting GoodsLifescanBDO Canada
Categories
Company Info
- Headquarters
- US
