Teneo

Teneo.ai is a market-leading Agentic AI platform specializing in Voice AI and conversational AI solutions for enterprise contact centers. The company enables businesses to automate Tier 1 customer support through intelligent AI agents, with over 17,000 AI agents currently in production across global enterprises. Their platform delivers rapid deployment capabilities, promising proof of concept in 10 days, pilot programs in 30 days, and full production readiness in 60 days. The Teneo platform combines voice automation, LLM orchestration, intelligent integrations, and enterprise-grade security to deliver scalable customer service solutions. With claimed accuracy rates of 99% and the ability to handle millions of voice interactions monthly, Teneo positions itself as a comprehensive solution for organizations looking to transform their contact center operations. The platform offers omnichannel consistency across voice, chat, apps, and email, along with seamless integration capabilities for CRMs, ERPs, and legacy systems. Teneo focuses on helping enterprises progress through stages of customer service transformation, from automating repetitive inquiries to achieving fully agentless automation for Tier 1 support. The company reports significant client outcomes including monthly savings of $32.4 million for one customer, along with 18% improvements in customer satisfaction scores and 60% automation and containment rates.